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ReelsMaker

Refund policy

Last updated: 23 October 2026

This page explains when and how you can get a refund for ReelsMaker purchases. It is a summary of section 5 of our Terms of service, which apply in full.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns. Refunds are paid by Paddle to the same payment method you used to pay. You pay no fees for a refund.

Pro subscription: 14-day right of withdrawal

  • You can withdraw from a new Pro subscription (monthly or yearly) within 14 days of buying it, without giving a reason.
  • Pro starts immediately when you pay. If you withdraw, we refund the price you paid minus the value of the Reel AI credits you already used. The value is your payment divided by the credits in your plan, multiplied by the credits you used. It can never be more than you paid.
  • Example: on Pro monthly (€14.90 for 200 credits), if you used 20 credits, €1.49 is deducted and you get €13.41 back. If you used no credits, you get the full price back.
  • When you withdraw, your subscription ends straight away and your account returns to the Free plan.

Cancelling after 14 days

You can cancel Pro at any time. Pro stays active until the end of the period you already paid for and does not renew. Periods that have already started are not refunded, except where the law requires it.

Credit packs

Credit packs are digital content delivered immediately. Before you pay, you ask for immediate delivery and confirm that you lose your right of withdrawal once the credits are added to your account. For this reason credit packs are not refundable, unless the credits do not work or the law requires a refund.

Problems with a purchase

If you were charged twice, charged by mistake, or a paid feature does not work and we cannot fix it, write to us and we will refund you.

How to ask for a refund

  • Withdrawal from Pro: use the Withdraw from contract here button on your Account page (menu → Account). The refund is calculated and requested automatically.
  • Anything else: email support@reelsmaker.io with your account email and the date of the purchase. You can also contact Paddle through the link in your receipt email.

We confirm your request by email and the refund is paid within 14 days. Depending on your bank, it can take a few more days to appear on your statement.